Thomson Reuters
ROLE
Lead UX Designer, AI Experience & Enablement · Thomson Reuters (in-house)
TIMELINE
1 year · 2025-2026
Team
Led a senior designer, partnered with a principal designer, and managed stakeholder relationships end to end, from strategy through execution.
SCOPE
Agentic AI content pipeline · Human-in-the-loop validation experience · Legal editorial workflows
I OWNED
End-to-end UX and visual design for the validation experience, from strategy and cross-functional alignment through frameworks, research collaboration, and shipped design.
The challenge
Redesign how legal content gets produced when agentic AI does the heavy lifting, in a domain where an unvalidated error carries real consequences.
What I did
Led UX for human-in-the-loop validation experiences, authored the Human-AI Interaction Design Checklist for responsible AI practice, and built a reusable AI skills ecosystem with a cross-functional contribution model.
The outcome
Validation experiences legal experts rated highly for ease of use and trust, and a design framework for responsible AI practice.
TL;DR
When AI agents start producing work that lawyers depend on, the design problem stops being the interface and becomes the judgment: where humans validate, how they stay in control, and what earns their trust. As Lead UX Designer on Thomson Reuters' AI Experience and Enablement team, I led design for the human-in-the-loop validation experiences at the centre of Thomson Reuters' agentic AI transformation of legal content workflows.
My takeaway — and what that means for you
